Registration/Logging In:

1. Newly Registered
2. Did not receive password
3. Forgotten password

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Posting


4. Posting images
5. Error when posting new chapter
6. Chapter not in recent fics
7. Validation process
8. Too long validation process
9. Ficlets, songs, poems and short chapters
10. Quotation marks are messed up
11. Beta
12. How to get a beta reader
13. Self editing/No beta available
14. Rating System

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Plagiarism


15. Plagiarism?
16. Fanfiction & Plagiarism
17. Someone is Plagiarizing

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Miscellaneous


18. Ads
19. Layout changes
20. Lost story

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Reviews


21. Bad Review
22. Answering reviews?
23. Reviews emailed

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Technical Support


24. Penname changes
25. Support ticket trouble
26. Moderators
27. Posting Error
28. Quotation marks are messed up
29. Forgotten password

Registration/Logging in

Q: I just registered, now what?

A: You should receive a password in the email address you provided within the hour. Log on and change your password using the "Edit Personal Information" page.

Q: I never received an email with my password!

A: Make sure the email did not go into your "Spam" folder. Make a special filter in your email account to make sure of this! If the email isn't there, contact a moderator to reset your password. Include your correct email account to make sure it wasn't entered incorrectly.

Q: I forgot my password and haven't received an email. What do I do?

A: Please use email Pari to request a new password. Include your pen name and the email you are registered with. DO NOT CREATE A NEW ACCOUNT!

Posting

Q: How do I post an image to my story? Can I just put it in the story text field?

A: Upload your picture to a image hosting service like photobucket, imagefilez, freeimagehosting, etc. In order to post properly you should drop the links attached, use 'ONLY' the html image tag, like so

< img src="URL" width="650" height="250"> *without the spacing between < and img *.

And then post it in the textarea, above the actual text of your story. Banners cannot exceed 650x250 pixels due to layout and size constructs. OPTIONAL: You may use height or width in the image tag.

Q: I get an error page when I try to post my fic. What am I doing wrong?

A: If you try to post a fic and you get an error page stating you don't have permission to access the page, its because your fic has the word 'c-u-r-l' in it. This is a security glitch that some use to Hack into a server *for more info go here*...Because of this possible security our host doesn't allow the word 'c-u-r-l', so if you are using it change it to 'curled', 'curling', or 'curls' please. This will fix the problem.

Q: I submitted a chapter, but I don't see it on Recently Added, what gives?

A: If you are a new member, your chapters must go through a validation process.

Q: What is the validation process?

A: Special mods are alerted to look over the chapters in the validation queue. We check for spelling and grammatical mistakes. If there is a severe problem with your chapter, you should receive an email explaining what is wrong. This process could take 5 minutes or days depending on availability of the moderators.

Q: It's been a week since I've submitted a chapter and it still has not been validated!!

A: Check with the mods for the status of your fiction.

Q: My chapter is not 1000 words, what do I do?

A: If it is a drabble or poem, contact the mods to post it for you, include your penname with the request. If it is a chapter, wait until you can combine it with another chapter to make the 1000 word minimum.

Q: When I submit a chapter, my quotation marks are messed up! How can I fix this?

A: If you are copying & pasting from a word processing program, try to copy and paste it into a simple notepad program (usually standard on all computers) and then re-copy it and paste into The Spuffy Realm.

Q: My chapter was declined because it has too many mistakes. The email suggested I need a beta. What is a beta?

A: A beta reader is a writer?s best friend. Sometimes an author cannot "see" mistakes in their work. Betas edit for spelling, grammatical and punctuation mistakes. Depending on the comfort level of a beta, they may be able to help you with your characterization and plot lines.

Q: How can I get a beta?

A: It's hard getting a beta when you haven't been published, but it can be done. The JoVan Archive doesn't currently have a a section for requesting betas. Use the tagboard to find people that are willing to be a beta or people that are looking for a beta. When emailing a potential beta, you may want to include a sample of your writing so the beta can judge if they are willing to help you.

Q: I'm so frustrated, I can't find a beta and you won't publish my chapters! What more can I do?

A: You can do editing work yourself. The Jovan Archive has a built in Spell Checker on the "Add New Chapter" page. Microsoft Word and other software has an excellent spell checker and grammatical checker. Re-read your chapter: does it make sense? Take it line by line if you have to. Make sure you use capitalization and punctuation (a BIG sign that you haven't used a beta and will most likely be sent back to you). When your chapter is validated, mention in an 'Author Note' that you need a beta.

Q: What is the rating system mean?

A: It is a standard system similar to the one used for movies and music to let the reader know how graphic the language and topics are in any given story.
U: Unrated
PG: contains no violence, sexual content or mature language
15: may contain mild violence or mature language
18: may contain violence, mature language or mild sexual content (ex. innuendos, implied sexual content, not graphic)
NC-17: may contain graphic language depicting violence, sexual situations or mature language
AO: Adults only, may contain controversial issues

Plagiarism

Q: What is plagiarism?

A: Simply put: taking someone else's work without permission. This includes continuing a story without original author's consent and taking someone else's story (even from a different fandom) and changing the names. The Spuffy Realm does not condone the practice. The author will be banned permanently, and added to our 'Hall of Shame'.

Q: Isn't fan fiction plagiarism?

A: Generally yes, without the express written consent of ABC it is copywriting infringement to write fanfictions."

Q: I think someone is plagiarizing, what should I do?

A: Contact the mods immediately with your suspicion. Please include the location of the original work, the original author, the suspicious work and suspicious author.

Miscellaneous

Q: I hate the ads, how can I get rid of them?

A: To keep The JoVan Archive free to use, we need to utilize the use of the ads. Your support of the ads is greatly aprreciated!

Q: The JoVan Archive looks different. Did you change the layout?

A: There are many layouts available to use. Every once in a while the layout changes, but you can get your favorite one back. You can use the drop down menu 'Choose Skin' on the main page under 'Interesting Info'. For a more permanent solution, you can also set your account using "Edit Personal Page" to a default skin every time you log on.

Q: I was reading this story, but can't remember what the name of it was, how can I find it?

A: Have you tried the "Search" page? If the story has something unique you may be able to find it through there. An alternative is to ask on the 'Chit-Chat' board located on the main page, someone will reply as to whether they know the fic or not, and will even post a fic if they have one.

Reviews

Q: Someone gave me a bad review. They were mean, what can I do?

A: I caution you over-using this feature. After you log on, go to the "Account Page" and click on "View Reviews." You can delete reviews here. Also if you're logged in you can deleted reviews directly on the reviews page.

Q: How do I answer reviews?

A: After you log on, go to the "Account Page" and click on "View Unanswered Reviews" or "View Reviews."

Q: How can I receive reviews in my email?

A: After you log into your account, you want to choose Edit Personal Information. Make sure you have a valid email address and check “Contact for New Reviews” then submit.

Technical Support

Q: How do I change my pen name?

A: Please email Pari to request a change of name. Include your current pen name, the email you are registered with and what your new pen name should be. DO NOT CREATE A NEW ACCOUNT!

Q: I submitted a ticket but never received a confirmation email or response, should I submit another ticket?

A: Please make sure the automatic email is not in your SPAM or BULK MAIL folders.

Q: Who are the moderators?

A: Pri